Welcome to Fursaad Marketplace, where you can sell almost everything and get an ideal customer for your ideal products from all over the UAE. To sell properly and to know the boundaries, we have set some limits for our sellers’ behavior. These are sales policies that all sellers or merchants operating in Fursaad must abide by.
Last Updated: 14/05/2025
1. Applicability & Legal Framework
These policies apply to every Merchant (referred to as “Merchant”, “you”, “He”, and “Seller”) listing and selling goods on Fursaad Marketplace.
All transactions happening in Fursaad are governed by UAE Federal Decree-Law No. 14/2023 on Trading by Modern Technological Means, ensuring consumer protection, data privacy, and secure digital payments, Legal 500.
2. Merchant Obligations
2.1 Accurate Listings: Our Merchant must be truthful to their:
- Product titles,
- Descriptions,
- Pricing,
- Stock levels, and
- At least three high-resolution images per product.
The goal is to make products look as real as possible to our customers and build a strong reputation for Fursaad Marketplace.
2.2 Stock Management: In Fursaad, customer satisfaction is our top priority. To maintain that, our Merchant has to update their inventory in real time. Cancellations (from the merchant’s end) due to out-of-stock items incur a penalty towards the merchant equal to their standard subscription rate.
2.3 Compliance: The Merchant must avoid listing prohibited or counterfeit goods in Fursaad Marketplace. He must sell products that are genuine and comply with UAE laws.
3. Product Pricing & Payment
3.1 Currency & Taxes: All the transactions and prices occurring in Fursaad must be in AED (United Arab Emirates Dirham) and inclusive of applicable VAT.
3.2 Payment Methods: In Fursaad, we support credit cards, local digital wallets, and COD. Funds are held in escrow until order completion.
3.3 Fee Deductions: Any kind of commission, promotional, or service fees are automatically deducted from the Merchant’s account before settlement.
4. Order Acceptance & Confirmation
4.1 Timely Response: When it comes to customer satisfaction, a timely response is necessary. Our merchants have to acknowledge or reject new orders within just 12 hours on business days.
4.2 Confirmation: Once a merchant confirms an order then it is binding on the merchant to deliver it on time. Failure to confirm in time will auto-approve and may trigger cancellation penalties.
5. Shipping & Delivery
5.1 Dispatch Window: Fursaad’s policy states that a Merchant must ship the product to its customer within 48 hours of order confirmation.
5.2 Tracking: Merchants have to provide valid tracking numbers; update those numbers in their dashboard so that buyers can monitor their shipment properly.
5.3 Own Courier Option: If a merchant uses external logistics, then they have to ensure SLAs match or exceed Fursaad’s standards.
6. Cancellations & Penalties
6.1 Buyer-Initiated Cancellations: Fursaad gives the right to its customer to cancel their misplaced order. It is allowed up to 24 hours before dispatch, with no penalty to the Merchant.
6.2 Merchant-Initiated Cancellations: Our merchant can also cancel an order of our customer due to out-of-stock or other cancellation demands, but this will incur a penalty fee equal to the merchant’s commission percentage.
All merchants are requested to work on timely delivery and proper product management to avoid such penalties.
7. Returns & Refunds
7.1 Return Window: Buyers may request returns within 15 days for non-electronics and 7 days for electronics, free of charge
7.2 Defective/Misdescribed: Fursaad provides a prepaid label; upon receipt, the merchant will inspect the returned product within one business day, and a refund or replacement must be processed immediately.
7.3 Restocking Fees: If a customer returns an item, a restocking fee of up to 10% of the item’s price may be charged.
This fee applies particularly when:
- The item has been opened (not in its original, sealed packaging).
- The item is returned in a condition that makes it unsellable as new (damaged, missing parts, visibly used, etc.).
8. Commissions & Settlement
8.1 Commission Rates: Commissions of merchants vary by plan (e.g., WhatsApp Shop 15%, Pro Shop 10%, Pro POS Shop 5%).
8.2 Settlement Cycle: Fursaad allows weekly payouts every Monday for cleared transactions up to the prior Friday.
8.3 Instant Payouts: Merchants can make payouts whenever they want with our Pro Shop/Pro POS Shop subscriptions at a 2% fee.
9. Intellectual Property & Content Standards
9.1 Ownership: You affirm that you own or are licensed to use all images, text, and trademarks that you will use in your Fursaad Store.
9.2 Take-Downs: Fursaad reserves the right to remove infringing content; you must comply with DMCA-style procedures adapted to UAE law.
10. Liability & Indemnification
10.1 Indemnify Fursaad: For any losses arising from your breach of these policies, sale of counterfeit goods, or violation of third-party rights, Fursaad will not be responsible or accountable in any way, shape, or form.
10.2 Limitation of Liability: Fursaad is not responsible for indirect or consequential damages arising from the Merchant’s actions.
11. Amendments & Notices
Fursaad may update these policies with 30 days’ notice via the Merchant Dashboard.
Continued platform use after notice constitutes acceptance of the revised terms.